Frequently Asked Questions
First, please make sure you have already purchased the app with your current account.
iOS
- Go to Settings → tap [your name] → iTunes & App Store.
- Tap your Apple ID at the top of the screen, then tap View Apple ID. You may need to sign in with your Apple ID.
- Scroll to Subscriptions, then tap it.
- If you have an active Online Piano Atlas subscription, you will see the OPA subscription (Yearly or Monthly) along with the next billing date — the date until your subscription is active and on which it will renew.
www.pianoagecalculator.com
Android
- Open the Google Play Store on your Android phone or tablet.
- Make sure you are signed in to the correct Google Account.
- Tap Menu → Subscriptions.
- Select the OPA subscription and check the next billing date — the date until your subscription is active and on which it will renew.
pianoagecalculator.com/for-android-users
First, please make sure you have already purchased the app with your current account and that your subscription is currently active.
iOS
- Open the app and choose any piano brand.
- Tap OK in the pop-up window asking for a subscription.
- Scroll down the packages page and tap RESTORE PURCHASE. Wait until you see the confirmation, then close and reopen the app.
- If the issue still persists, delete the app from your phone and reinstall it from the App Store.
- Open the app again and repeat steps 1–3.
- If the issue still persists, please contact us.
www.pianoagecalculator.com
Android
pianoagecalculator.com/for-android-users
First, please make sure you have already purchased the app with your current account and that your subscription is currently active.
iOS
- Open the app and choose any piano brand.
- Tap OK in the pop-up window asking for a subscription.
- Scroll down the packages page and tap RESTORE PURCHASE. Wait until you see the confirmation, then close and reopen the app.
www.pianoagecalculator.com
Android
pianoagecalculator.com/for-android-users
iOS
- Go to Settings → tap [your name] → iTunes & App Store.
- Tap your Apple ID at the top of the screen, then tap View Apple ID. You may need to sign in with your Apple ID.
- Scroll to Subscriptions, then tap it.
- Tap the OPA subscription and choose Cancel.
- When you cancel a subscription, you will still be able to use it for the time you have already paid for.
Android
- Open the Google Play Store on your Android phone or tablet.
- Make sure you are signed in to the correct Google Account.
- Tap Menu → Subscriptions.
- Select the OPA subscription and tap Cancel subscription.
- When you cancel a subscription, you will still be able to use it for the time you have already paid for.
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